1. Kraft Bazaar, having its registered address at F- 301, MIA 2nd Phase, Basni, Jodhpur, Rajasthan 342005 (“Kraft Bazaar”, “we”, “us” or “our”) is managing and operating the mobile application/website www.kraftbazaar.com (collectively referred to as the “Kraft Bazaar Platform”), through which it inter alia facilitates the sale of furniture and related products (“Products”) to the users of the Kraft Bazaar Platform (“User” or “Users” or “you” or “your”).

    WHAT ARE THESE FEES AND PAYMENTS POLICIES?

    This Fees and Payments Policy (“FPP Policy”), together with the Terms of Use describes Kraft Bazaar’s accepted payment methods, and Kraft Bazaar’s policies and procedures in relation to acceptance of fees and payments towards the services offered through the Kraft Bazaar Platform. Kraft Bazaar’s primary object is to ensure that the Kraft Bazaar Platforms are user friendly and equipped with reasonably expected security infrastructure to protect any financial information which may be shared by User.

    User(s) are required to peruse and understand the terms of this FPP Policy. If you do not agree to the terms contained in this FPP Policy, you are advised not to accept the Terms of Use and this FPP Policy and may forthwith leave and stop using the Kraft Bazaar Platform. The terms contained in this FPP Policy shall be accepted without modification and also, by using, browsing, accessing, or purchasing from the Kraft Bazaar Platform, you agree to be bound by the term contained herein.

    FEES AND PAYMENT OPTIONS

    1. Kraft Bazaar does not levy any fee for browsing the Kraft Bazaar Platform. Kraft Bazaar may in future, consider levying fees on the User for using the Kraft Bazaar Platform as a whole, or for use of certain features of the Kraft Bazaar Platform. In such an event, you agree to pay any such fees, as applicable. Kraft Bazaar does not covenant or guarantee providing you with a notice prior to enforcing such a levy of fees. Your continued usage of the Kraft Bazaar Platform after such change in the fees will be considered to be your acceptance of such changes.
    1. In order to ensure the User’s convenience, Kraft Bazaar offers multiple payment options to User. Kraft Bazaar, without prior notice to User, reserves the right to add or delete payment options from the ones listed below:
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      • payment through net banking facilities;
      • payment through select credit cards;
      • payment through select debit cards;
      • payments through prepaid payment instruments and electronic wallets;
      • Any other payment option as may be provided by Kraft Bazaar from time to time. The payment options referred to above shall hereinafter collectively be referred to as “Payment Options”. While reasonable endeavours are made to offer the Payment Options through varied banking channels, presently, Kraft Bazaar accepts payments only from major select banking avenues. Kraft Bazaar accepts payments made through international debit/credit cards.
    1. It is expressly clarified that accepting a User’s payment through the Payment Options is solely at Kraft Bazaar’s discretion. Kraft Bazaar reserves the right to reject payment from a User through the Payment Options for any reason whatsoever. In order to further validate a User’s transaction, Kraft Bazaar may request the User to submit a copy of the User’s photo identity proof (such as the User’s PAN card), failing which, Kraft Bazaar reserves the right to reject a user’s payment made through the Payment Options.
    1. While using the Payment Options, User agrees to provide correct, complete and accurate financial information such as credit/debit card details or prepaid payment instrument account details which may be stored by Kraft Bazaar’s third party payment gateway provider. User(s) shall not use a credit/debit card or prepaid instrument which is not lawfully owned by him/her or which the User has not been lawfully authorised to use. The User shall solely be responsible for the security and confidentiality of his/her financial information. Kraft Bazaar disclaims all liabilities that may arise as a consequence of any unauthorised use of the User’s financial information and/or identity, including, details relating the Payment Options.
    1. Kraft Bazaar shall not be held responsible and shall not assume any liability in respect of any loss or damage suffered by a User owing to:
    • lack of authorisation for any transaction, including such transactions carried out on gift cards and vouchers issued to User(s) as a part of Kraft Bazaar’s promotions.
    • exceeding of the credit/debit limit mutually agreed between the User and the issuing bank.
    • any payment issue arising out of technical glitches occurring during a transaction.
    • declination of transaction for reasons beyond Kraft Bazaar’s control.
    1. Kraft Bazaar reserves the right to impose limits on the number of transactions a User may undertake over the Kraft Bazaar Platform. Should the User exceed such transaction limits imposed by Kraft Bazaar, Kraft Bazaar reserves the right to refuse to process such transactions. Kraft Bazaar may refuse to process transactions emanating from User(s) who have suspicious or questionable transaction history on the Kraft Bazaar Platform. Should Kraft Bazaar be dissatisfied with the credibility of a User or the genuineness of a transaction carried out on the Kraft Bazaar Platform, Kraft Bazaar shall have the right to reject such transactions. Kraft Bazaar may also choose to delay the dispatch of Products purchased by such User or cancel the entire purchase at its sole discretion. The User agrees that Kraft Bazaar shall not be liable for any damage, interests or claims resulting from Kraft Bazaar’s decision to not process a transaction or delay in the processing of a transaction on account of a User’s suspicious activity on the Kraft Bazaar Platform.
    1. All the Products listed on the Kraft Bazaar Platform are including all applicable taxes. You will be responsible for payment of all fees/costs/charges associated with the purchase of Products from us and you agree to bear any and all applicable taxes including but not limited to GST, duties and cesses etc. Despite Kraft Bazaar’s best efforts, there may be instances of mispricing of Products on the Kraft Bazaar Platform during or after the process of purchase of Products has been carried out by the User. While thorough processes of verification are carried out prior to the publication of Product prices on the Kraft Bazaar Platform, errors and discrepancies arising out of technical glitches and time lags is unavoidable. For avoidance of doubt, Kraft Bazaar’s curative actions that will arise in the event of a price difference arising on the actual maximum retail price of a Products against the price published on the Kraft Bazaar Platform is set out below:
    • If the maximum retail price of the Products delivered to the User is lower than the price published on the Kraft Bazaar Platform, the User shall, within 24 (twenty-four) hours from the time when he/she received the Products, intimate us at care@kraftbazaar.com in each case resulting in an acknowledgement. Upon Kraft Bazaar being satisfied of the User’s claim, the difference in the purchase price against the maximum retail price shall be transferred into the User’s bank account within 15 (fifteen) days from the date of receiving the written notice from the User.
    • If the maximum retail price of the Products listed on the Kraft Bazaar Platform is higher than what has been published and if Kraft Bazaar is not providing an offer or discount on such Products, Kraft Bazaar shall have the right to reserve the despatch of the purchased Products until the error on the Kraft Bazaar Platform have been rectified and the User pays the difference amount. If the User refuses to pay the difference, the User is entitled to seek a cancellation and the amount paid by the User shall be transferred into the User’s bank account within 15 (fifteen) days by Kraft Bazaar.

    In order to process such refunds, the User will be required to send an email to us at care@kraftbazaar.com . Thereafter, the User will receive a refund into the User’s source account that was used to make the initial payment.

    1. To enable User to make payments for purchasing Products on the Kraft Bazaar Platform, in addition to this FPP Policy, the terms and conditions of the User’s bank, applicable financial institution and/or card issuing association may be applicable. The User’s bank, financial institution or card issuing association may decline or prevent the User from making electronic payments for buying the Products on the Kraft Bazaar Platform and Kraft Bazaar does not control the same and hence, shall not be at any point in time be held liable.
    1. Kraft Bazaar may, from time-to-time contract with third party payment service providers including banks, to open nodal bank accounts under applicable Indian laws. This will be done to facilitate the payments between User(s) and other third parties, apart from Kraft Bazaar. These third parties may include other service providers including payment aggregators, prepaid instrument providers, courier and logistic service providers etc. Upon successful delivery of the products purchased by you through the Kraft Bazaar Platform, Kraft Bazaar shall initiate payments to third party service providers.
    1. If it is brought to the User’s notice that a charge has been created on his/her payment instrument(s) for purchase of Products on the Kraft Bazaar Platform and the User is not aware of such purchase on the Kraft Bazaar Platform, the User is first, required to verify if his/her family members, friends or business colleagues were authorised to carry out the purchase of Products on the Kraft Bazaar Platform. If, despite this, the User continues to be unable to identify the charge created on his/her payment instrument(s) for purchase of Products on the Kraft Bazaar Platform, the User may report such unauthorised purchase to us within 10 (ten) days from the date on which the unauthorised purchase was carried out on the Kraft Bazaar Platform in order to enable Kraft Bazaar initiate investigations.
    1. If the User carries out a purchase on the Kraft Bazaar Platform and the payment in lieu thereof has been invalidated, Kraft Bazaar reserves the right to retrieve the invalidated payment (“Invalidated Payment”). The User shall within 5 (Five) days from the date of receiving written notice from Kraft Bazaar, remit the Invalidated Payment into Kraft Bazaar’s bank account, details of which shall be set out in the notice. If the User fails to remit the Invalidated Payment into Kraft Bazaar’s bank account despite having received the notice, Kraft Bazaar shall be entitled to initiate civil and/or criminal legal action against the defaulting User at his/her cost and peril.

    Customer Support Team:

    Any queries or concerns relating to the Fees and Payment may be directed by you to our customer support team who can be contacted at:

    Contact Details: care@kraftbazaar.com